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Privacy Policy

Effective 05 February 2025

1. Introduction

Homewise is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect to how we manage your Personal Information.

By interacting with the Website, the Services or the Products, submitting information to Us or signing up for any services offered by Us, you agree and consent to Homewise, as well as our respective representatives collecting, using, disclosing and sharing amongst themselves your Personal Information, Non-Personally Identifiable Information and disclosing such Personal Information and Non-PII to our authorised service providers and relevant third parties in the manner in accordance with this Privacy Policy.

2. Definitions

  • Homewise, “We,” “Our,” or “Us”: Refers to HOMEWISE PTY LTD, its affiliates, subsidiaries and/or related entities.
  • Website: Refers to the Homewise website hosted at “Homewise.com.au” and related subdomains.
  • Personal Information: Information or an opinion that identifies an individual. Examples include your name, email address, contact details, date of birth, and payment information.
  • Non-Personal Information (Non-PII): Information that cannot be used to identify a particular individual.
  • Privacy Policy: This shall mean this policy and shall include all such further and future amendments.
  • Products: Digital or physical products that Homewise or its partners may provide to you from time to time for free or for a fee.
  • A reference to you or the user is a reference to a user of any of the Website or Products.

3. How May We Collect Your Information?

We may collect your information in various ways, including but not limited to those described below. If you wish to stop and/or prohibit us from collecting your Personal Information, we may no longer be able to provide the relevant Products to you.

  • A. During any signing-up/registration process: Any personal information provided by you if you sign up or register for anything on the Website or Products.
  • B. From your use of the Website or Products: When using the Website or Products, we may ask you, among other things, to provide Non-PII and your Personal Information such as your preferred language, your email address, your mobile number, or other unique device identifiers assigned to your device. This may be collected through features such as our “Subscribe” function. Additionally, we and/or our third-party service providers may use various technologies that automatically collect Personal Information and Non-PII, including details about your browser, IP address, visited areas of the Website, and the time of your visit. If location services are enabled on your device, we may collect location data.
  • C. Use of “Cookies”: We may use cookies to enhance your experience, including saving preferences and collecting anonymous clickstream data for tracking trends. You may disable cookies via your browser settings, but some features may not function properly. We do not control third-party cookies, and their use is not covered by this Privacy Policy.
  • D. Social Media and Widgets: The Website and/or the Services/Products may include social media features such as the Facebook Like button, Twitter, Pinterest, and widgets like a “Share This” button. These features are hosted by third parties, and your interactions with them are governed by their respective privacy policies.
  • E. Marketing Communications & Postings: We may collect your Personal Data through direct communications (e.g., SMS, MMS, emails, phone calls) and when you respond to requests from Us. The collection is voluntary, and opting out may limit your ability to participate in certain engagements.
  • F. Use of Web Beacons and Other Technologies: We may use Web Beacons on our site. Web beacons (also known as “1×1 GIFs” or “clear GIFs”) and other tracking technologies help Us analyze Website effectiveness, count users, and monitor navigation behaviours.
  • G. Embedded Scripts: We may use embedded scripts that collect interaction data when you visit the Website. These scripts are active only while you are connected and are deleted afterwards.
  • H. Non-PII: We may collect aggregate or statistical data to improve our Products and/or Website, including usage analytics. Such data may be shared with third parties but will not include identifiable Personal Information.

4. We use your Personal Information to:

  • Provide and improve Our Website and Products;
  • Process transactions and send you related information;
  • Communicate with you, including responding to your comments and questions;
  • Personalise your experience on Our Website;
  • Send you marketing communications, unless you opt out;
  • To comply with any law, rule or regulation to which we are subject; 
  • Any other uses to which you have explicitly consented; and
  • Such other uses as we may deem reasonably necessary to provide the Website or the Products.

We may also use certain de-identified and aggregated data about you for our internal data analytics purposes. We have a legitimate business interest to use the Personal Information we collect from you. With your consent, we may send you information or services or a promotional nature that we consider may be relevant to you. 

5. Transfer and Storage of Non-PII and Personal Information Overseas

Some of our service providers or disclosees, or the services they provide (like cloud storage services), may be based outside Australia. Please note that some or all of your information may be transferred to, and maintained on, computer networks which may be located outside of Australia.

By providing us with personal information, you consent to personal information being used, stored and disclosed overseas, and acknowledge that in some cases the overseas laws regarding privacy may be different to Australian laws and that you may not be able to seek redress under the privacy laws of Australia.

6. Third-Party Services and Links

Our website may contain links to other sites and services operated by third parties. Please note that we are not responsible for the privacy practices of these external sites. As these sites are not part of Homewise, you will need to contact the organisation/institution that administers the site directly to obtain information about their privacy policy or practices.

7. Security

Homewise will take reasonable steps to ensure the security of any personal information you provide to us. However, please note that we cannot guarantee the security of your Personal Data or non-PII and we do not assume or accept any liability for any improper access or use of it or any theft or loss of it.

8. Further Information on Privacy

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

9. Your Declaration

By agreeing to this Privacy Policy and/or by continuing to use the Website and/or Products, you accept and agree to your Personal Information and Non-PII being collected, processed and disclosed by us as set out in this Privacy Policy.

Please note, you may refuse to provide us with any Personal Information and to terminate your relationship with Homewise at any time via writing.

10. Law And Jurisdiction

This Privacy Policy, and any non-contractual obligations arising out of or in connection with it, shall be governed and construed in accordance with the laws of Queensland, Australia. Any dispute arising out of or in connection with this Privacy Policy (including as to the existence, validity, interpretation, performance, breach or termination thereof) or any dispute regarding non-contractual obligations arising out of or in connection with the Privacy Policy will be subject to the exclusive jurisdiction of Queensland, Australia.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Via email:
hello@homewise.com.au

In writing:
HOMEWISE PTY LTD
ABN 89 673 312 671
PO BOX 23
BURPENGARY QLD 4505
AUSTRALIA